Overview
These Billing Terms apply to every purchase you make from Hydrova on hydrova.com. They should be read together with our Terms of Service and Privacy Policy.
Accepted payment methods
We accept most major payment methods through our PCI-compliant payment providers, including:
- Visa, Mastercard, American Express, and Discover
- Apple Pay, Google Pay, and Shop Pay
- PayPal (where available at checkout)
We do not store your full card number on our servers. Card details are tokenized and held by our payment processor.
When your card is charged
For one-time orders, your card is charged at the time the order is placed. If payment cannot be completed, your order will not be processed and you’ll be asked to update your payment method.
Currency
Unless otherwise indicated, prices are displayed in USD. If your card is issued in a different currency, your bank’s exchange rate and any foreign-transaction fees will apply - these are set by your card issuer, not by Hydrova.
Taxes
Applicable sales tax, GST/HST, VAT, or other taxes are calculated at checkout based on your shipping destination and added to your order total. For international orders, additional duties or customs fees may be assessed by the destination country - see our Shipping Policy.
Failed payments
If a payment fails (for example, due to an expired card or insufficient funds), we will notify you by email and may retry the charge a small number of times over the following days. If we’re unable to collect payment, the order or renewal will be paused until you update your payment method.
Refunds
For information on returns, refunds, and our return window, please see our Refund & Return Policy.
Contact
Billing questions? Email hydrovashower@gmail.com and we’ll get back to you quickly.