Where we ship
Hydrova ships from Ontario, Canada to addresses in Canada, the United States, and most international destinations. If your country isn’t available at checkout, email hydrovashower@gmail.com and we’ll see what we can do.
Order processing
Orders are typically processed and dispatched within 1–3 business days (Monday to Friday, excluding holidays). During launches, sales, or peak seasons, processing may take a little longer - we’ll always communicate if there’s an unusual delay.
Delivery estimates
Once your order ships, estimated transit times are:
- Standard - Canada & United States: 7–12 business days
- Expedited - Canada & United States: 3–5 business days (additional cost at checkout)
- International: 10–20 business days, depending on destination and customs clearance
These are estimates from our carriers, not guarantees. Actual delivery times can vary due to carrier delays, weather, high demand, or customs processing.
Shipping costs
Shipping rates are calculated at checkout based on your destination, the items in your cart, and the service you choose. Any promotional or free-shipping offers will be applied automatically when eligible.
Tracking
As soon as your order ships, you’ll receive a confirmation email with a tracking number and link. Please allow up to 24 hours for the carrier to register the first tracking scan.
Duties, taxes & customs
Orders shipped outside of Canada may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not collected by Hydrova. We recommend checking with your local customs office for an estimate before ordering.
Delays
Once a package leaves our warehouse, it is in the carrier’s hands. Estimates may be affected by weather, high-volume periods, or local disruptions. If your tracking hasn’t updated in more than 7 business days, contact hydrovashower@gmail.com and we’ll help investigate.
Address changes
Need to update a shipping address? Email us at hydrovashower@gmail.com within 12 hours of placing your order. Once an order has been dispatched, we cannot change the address.
Lost or stolen packages
If tracking shows your package as delivered but you haven’t received it, please check with neighbours and your local carrier first. If it still can’t be located, contact us within 7 days of the delivery scan and we’ll work with the carrier to investigate and find a resolution.
Contact
Questions about shipping? Email hydrovashower@gmail.com and we’ll respond within one business day.