Our promise
We want you to love your Hydrova. If something isn’t right, we’re here to make it right. This policy explains how returns and refunds work so there are no surprises.
Return window
You may request a return within 90 days of the delivery date for any eligible product purchased on hydrova.com. Requests received after that window cannot be accepted.
Return eligibility
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In their original packaging with all included accessories and inserts
- Free of damage, scratches, mineral build-up, or signs of installation beyond a brief test
- Accompanied by proof of purchase (order number or confirmation email)
Non-returnable items
- Used or installed replacement filters
- Gift cards
- Items marked “Final Sale” at the time of purchase
- Free gifts and promotional items received with an order
How to start a return
- Email hydrovashower@gmail.com with the subject line “Return Request”.
- Include your order number, the item(s) you’d like to return, and a brief reason.
- Our team will respond within 1–2 business days with return instructions and a return address.
- Pack the item securely and ship it with a tracked, insured service.
Please do not send items back without first contacting us - unsolicited returns may not be accepted.
Return shipping
Unless the return is the result of our error (wrong item shipped, defective product, or damage in transit), return shipping is paid by the customer. We recommend a tracked, insured service - Hydrova is not responsible for items lost or damaged in return transit.
Refund timing
Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional few business days for the refund to appear on your statement.
Original shipping charges (if any) and any return-shipping costs paid by the customer are non-refundable unless the return is due to our error.
Damaged or defective items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue and packaging. We will arrange a free replacement or full refund - no need to send the original item back unless we specifically request it.
Exchanges
The fastest way to exchange an item is to request a return for a refund and place a new order for the item you want. If you need help, just email us and we’ll guide you through it.
Subscription refunds
You can pause, skip, or cancel your Hydrova subscription at any time - see our Billing Terms & Conditions. Filters that have already shipped are not eligible for refund, but you can cancel any future renewal before it processes. If a renewal charge occurred and the order has not yet shipped, contact us right away and we’ll do our best to stop the shipment and refund you.
Contact
Questions about a return? Email hydrovashower@gmail.com and a real person on our team will help.